1705, 2019

5 Ways to benefit from VoIP phones

By |May 17, 2019|Categories: VoIP|Tags: , , , , , , , |

If you’re making or receiving Voice over Internet Protocol (VoIP) calls, you may gather a lot of valuable data without knowing it. Whether you’re still getting accustomed to your new telephone system, or you’re simply unaware of your VoIP data, here are five things you can do to benefit from [...]

2904, 2019

Advantages of call recording

By |April 29, 2019|Categories: VoIP|Tags: , , , , , , , , |

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One [...]

1204, 2019

VoIP hardphones or softphones for SMBs?

By |April 12, 2019|Categories: VoIP|Tags: , , , , , , , |

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type. What’s a hardphone? A [...]

2112, 2018

AI-powered VoIP: what businesses can expect

By |December 21, 2018|Categories: VoIP|Tags: , , , , |

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new [...]

2210, 2018

Why CRM is important to your business

By |October 22, 2018|Categories: Business|Tags: , , , , , , , |

Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more. If your business isn’t using CRM yet, here are five reasons why you should. Grows [...]

1309, 2018

Irate customers? VoIP features can calm them

By |September 13, 2018|Categories: VoIP|Tags: , , , , , |

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire [...]

2805, 2018

How AI improves customer service

By |May 28, 2018|Categories: Business|Tags: , , , , , |

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that [...]

2003, 2018

4 reasons to record your calls

By |March 20, 2018|Categories: VoIP|Tags: , , , , , , , , |

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always [...]

103, 2018

VoIP Hardphones vs Softphones

By |March 1, 2018|Categories: VoIP|Tags: , , , , , , , |

You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your [...]

1402, 2018

How to choose the right VoIP solution

By |February 14, 2018|Categories: VoIP|Tags: , , , , , , , , , |

Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and there are dozens of other free apps with limited features. Picking a voice over IP   (VoIP) solution for a small business is still a tricky prospect, though. Let’s take [...]

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