1306, 2017

Avoid customer frustration with these tips

By |June 13, 2017|Categories: VoIP|Tags: , , , |

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big [...]

2703, 2017

Enhance customer service through video chat

By |March 27, 2017|Categories: VoIP|Tags: , , , , |

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. [...]

903, 2017

Is WebRTC a worthwhile addition for you?

By |March 9, 2017|Categories: VoIP|Tags: , , , , , |

The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you’re doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it's for you. What is WebRTC? [...]

2601, 2017

Why your business needs CRM

By |January 26, 2017|Categories: Business|Tags: , , , , , , , |

The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need a little bit more convincing, we’ve compiled five more reasons why your [...]

1706, 2016

How to get the most out of your VoIP data

By |June 17, 2016|Categories: VoIP|Tags: , , , , , , , |

Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP has often been touted as a way for small businesses to access enterprise-level functionalities, and better access to customer data is one of the many ways to do exactly that. [...]

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